Small Business Services

World-class IT resources, without breaking the bank

Network Services

Real Tech’s network services can be used to provide a health check of your IT systems and make sure best practices are being observed. A network inspection can be an important process to ensure that IT systems are being maintained correctly and verify that your company policies and procedures are being observed.

A comprehensive network evaluation can performed to verify:

  • Backup processes
  • Antivirus protection
  • Security policy
  • Network design and topology

Specialist network consultants are available for audits of backup solutions and network security.

An introductory network audit can also be provided free of charge as part of the pre-sales consultation process to highlight any critical issues and allow your requirements to be identified.

Network audit services can also be tailored to a client’s specific requirements. This can be used to verify compliance for specific internal business process or project outcomes. Network Audit services can also be used to assist with software asset management (SAM).

Assistance can also be provided with IT process identification and documentation to assist your business in achieving an ISO certification or other industry standard.

Helpdesk Services

The Real Tech helpdesk service provides instant access to highly skilled IT helpdesk consultants to assist our clients with resolving IT issues. Support can be provided directly to staff using a software solution to take remote control of a desktop computer with screen sharing. This minimizes the time required to explain and issue over the phone as it can be demonstrated to the help desk support team directly.

Helpdesk services are provided to all Real Tech clients under contract. This service can be used directly by end users as a customer support outsourcing service or as a point of escalation for internal staff responsible for IT systems when an issue cannot be resolved internally.

Real Tech can also assist with helpdesk management and deploy software solutions to provide a business with its own dedicated helpdesk system. These systems can be used by internal desktop support staff and accessed remotely by MSP for IT issue escalation or troubleshooting.

Information regarding a client’s IT system and configuration is maintained centrally through the Real Tech CRM system. This allows the latest system documentation and summary information for your site to be available to the IT helpdesk consultant for troubleshooting.

Should an issue arise with the helpdesk that requires specialist technical skills or physical access to a system onsite the requested will be escalated to a field IT consultant and an onsite visit promptly scheduled.

Real Tech will provide helpdesk support during business hours in our client’s local time zone.  24/7 coverage options are also available to meet the support requirements of your business as required.

By using helpdesk support services from Real Tech, you can minimize the impact of any IT problems encountered by your staff on a proactive basis and receive a prompt resolution to the IT issue. This allows business operations to resume a quickly as possible.

maintenance and upgrades

System performance can directly affect the productivity of your staff. Without proper system maintenance desktop systems can slow down considerably as they get older. Real Tech can provide proactive desktop maintenance services to make sure you get the most out of your existing equipment.

However even a fully maintained system is not going to perform as well as a more up to date model. The overall cost of owning, maintain or upgrading an older system should always be compared to the cost of replacement. When the gain in system performance is also considered the additional cost of replacement can often be justified. When considered over a 3-5 year period a replacement system can even offer a lower total cost of ownership.

If your business is ready to consider an upgrade or replacement of the desktop computer equipment Real Tech can assist you to make sure that you get the best value for money. Real Tech can provide discounted pricing to our clients through our network of resellers. Equipment can be supplied from Dell, HP, Lenovo, and others.

Real Tech’s technical staff can be provided to perform upgrades of existing equipment or manage the migration process to new systems. Repair services are also included as part of our service offering.

 

The performance of computer hardware has improved considerably over the last year with new technologies reducing in price and becoming more available. For example solid state disks (SSD’s) offer a considerable performance improvement in comparison to traditional hard disk drives. These disks are now available for prebuilt systems.

Microsoft Windows 10 and Apple MacOS both offer considerable improvements over previous version of the operating systems. Existing systems can be upgraded or a replacement system will automatically include the latest operating system version.

Most businesses will aim to get a minimum of three years out of their desktop hardware before considering replacement. With regular maintenance and an up to date vendor warranty this life span can typically be extended to 5 years depending on the business requirements.

A current vendor warranty with automatic replacement for failed hardware is very important to make sure that any disruption to your business caused by hardware failure is kept to an absolute minimum.

The expected lifespan of your equipment should also be linked to the depreciation of the asset value to make sure that the maximum tax benefit is provided.

IT Infrastructure

Real Tech can fulfill a wide range of IT consultancy and technology requirements for your business. This can include providing a specialist IT consultant for a particular project or technology or providing ongoing IT support and maintenance services. Desktop support and remote helpdesk services are also available. We regularly work with business of all sizes ranging from small business based in a single office to large enterprise customers with multiple offices.

 

Real Tech is able to offer onsite IT Consulting Services across Canada. Through our partner network, we have hubs across Ontario and British Columbia in addition to consultants available to provide services remotely. Whatever your business IT requirements, Real Tech is an IT Company you can rely on to deliver a first class level of service.

Software Development

Real Tech’s Software Development Services encompass both Software Development and Database Management Services. Real Tech specializes in Development, Testing and Production Maintenance of Databases from single user database technology through to the Enterprise Level Relationship (ELR) and Object Orientated Database Application Environments (OODAE).

Real Tech via our managed services model and direct consultancy level agreements, offer remote and local database managed services. Real Tech also offers Database Management Security, judiciously analysing any Business or Corporations existing Application and Database platform. Utilising the Application and Database life cycles, upgrades and appropriate management via the SDLC with change control processes and procedures, Real Tech provides maximum performance for your database architecture and Database Management resourcing levels to meet your business units and Customer’s needs.

Real Tech will maintain, manage and integrate your Corporate Database Infrastructure for 3 months or longer time period, up to a 5 year contract period, with strict SLA’s and Relationship Management process and protocols, providing your organization with a proactive yet invisible database services management platform. We offer several packages as part of our Service Level Agreement (SLA), which allow you to choose from our wide variety of options in order to best fit your company’s needs, tailoring the services to meet your business needs for its mission-critical and non mission-critical environments and future growth.

 

Benefits:

  • Industry/vendor Leading technologies
  • Best practice in Database Management methodology
  • An integrated services management methodology
  • Service level agreements and relationship management
  • Business and Vendor partnership methodology

Features:

  • Database security services
  • Database Design, Integration, Maintenance & Support
  • Database configuration and access for Applications
  • Database remote, central and local management
  • Database version management (minor & major) and Patches
  • Database Upgrade Project Management
  • Database performance management

Advantages:

  • A Stable Solutions Provider.
  • A Stable Service Level Agreement.
  • A stable point of contact & accountability.
  • A stable cost.
  • A stable Multi-Tier Operational Environment.

If you’re looking to maximize your investment (ROI), manage, integrate or develop your Database Systems and increase data integrity, plus get more from your existing Database Infrastructure, we will be happy to take you through the many options we have on offer and answer any questions you may have.

TechnoloGies

We work and support a wide range of technologies and tools. Our partner network further adds value to your business, helping integrate you with like-minded businesses, creating synergies and realizing cost savings. As a result, we can effortlessly start maintaining existing infrastructure, and help businesses pick the right tool for the right job. 

We specialize in:

  • All Servers
  • Exchange Email, Office 365, migrations and more
  • SQL Databases
  • Virtualisation
  • Virus Protection
  • Backup & Disaster Recovery
  • Payment Processing
  • Marketing