Enterprise Services
Innovative and proactive cost-effective solutions to meet your business and strategic objectives
Network
Services
Real Tech’s Managed Network Services cover ongoing support, maintenance, operations and management of Information and Communication Technology (ICT) infrastructure networks ensure minimal interruptions and disturbances allowing your organization to continually improve efficiency.
The service is based on a Service Level Agreement (SLA) that encompasses a high quality and delivery of service and best practice methodologies.
Benefits:
Real Tech provides an end-to-end solution from small to enterprise level ICT Network Infrastructure Management. Our solution consists of a multi tiered customized maintenance and support plan specifically designed to cater for your current environment, whilst always having your future plans in mind.
Real Tech achieves the delivery of Network Managed Services by utilizing:
- Industry Leading technologies
- A standard design and implementation methodology
- An integrated services management methodology
- Service level agreements and relationship management
- Business partnership methodology
Features:
- Network audit and evaluation
- Network Design, Maintenance & Support
- Network configuration & Security – switches, routers, hubs
- Multiple Office Solutions
- All Network software and hardware upgrades
- Data cable Installation
- Network Maintenance (wireless and non-wireless)
We understand that change in ICT is constant, though can be challenging at times, it can represent a great opportunity to your Organization and its Clients. Real Tech provides the vision and experience so that your innovation is brought to fruition. We can take your IT Network Infrastructure into the fibre and wireless future at realistic and manageable cost efficiencies that meet your economies of scale providing scalability now and into the future.
Advantages:
- A Stable Solutions Provider
- A Stable Service Level Agreement
- A stable point of contact & accountability
- A stable cost
- A stable Multi-Tier Operational Environment.
The Virtualised and Wireless/Mobile world is changing the traditional work place environment. Real Tech will show you how to take advantage of this technology, maximising the capabilities of your Network Infrastructure to meet these new business requirements.
Risk Management
Services
Risk Management Services are critical to the business and its own ongoing protection, maintaining business confidentiality and competitive advantage. Real Tech’s evaluation of ICT Infrastructure protection and ongoing security maintenance guarantees data integrity, information confidentiality, legal compliance and risk assessment of your organization’s future growth plans.
Benefits
- Risk Management, audit and evaluation.
- Security Management Design, Maintenance & Support.
- Security configuration, procedures and process.
- Security remote access and Offices Solutions.
- Internet service security provisions.
- Network Maintenance (wireless and non-wireless).
- WAN and LAN security management.
Real Tech achieves this through the following methodologies and practices:
- ICT Industry Leading Security Technologies.
- A standard security best practice, design and implementation methodology.
- An integrated security services management methodology.
- Service level agreements and relationship management protocols.
- Business/Vendor partnership collaboration methodology.
Features:
- Firewalls.
- Static, dynamic and packet filtering.
- Encryption technology.
- VPN.
- Optic, Wireless and Bluetooth Technologies.
- Intrusion Detection.
- Virus and other malicious software protection systems.
- Network and OS security controls.
- Data Integrity controls (includes storage, software and database access).
Advantages:
- A Stable Solutions Provider.
- A Stable Service Level Agreement.
- A stable point of contact & accountability.
- A stable cost.
- A stable Multi-Tier Operational Environment.
Most organizations look at risk management as a cost, accidentally overlooking the full implications of access freedoms and thus the wrong protections are put into place and/or the knowledge of such required security protection that protects the business and corporation from both privileged and non-privileged users is not there. Real Tech’s Risk Management Services using best practices and methodology identifies and mitigates these risks via a more cost effective and proactive security model.
Backup & Recovery
Services
Our Backup and Recovery Services are a fully managed service, ranging from single server backups to multi-tiered enterprise database & application backup management and includes off site and on site management procedures.
Real Tech’s backup and recovery services incorporates governance and security (retention, schedules and data integrity) with regular reporting, procedures & processes ensuring the recovery of your data is maximized & enhanced within a defined timeframe.
Benefits:
Real Tech designs, maintains and supports the backup and recovery for your organizational ICT infrastructure, ensuring your backup cycles, with the interrelated backup software is attuned to your ICT hardware, business and application requirements. The Service level agreements are specifically designed to cater for your organization’s unique requirements, whilst always having your future plans in mind.
- Industry Leading Backup and Recovery technologies.
- A standard design, best practice and implementation methodology.
- An integrated backup and recovery multi-tier services methodology.
- Service level agreements, problem and relationship management.
- Business/Vendor collaborative partnership methodology
Features:
- Backup Multi-tiered architectural design & solutions with maintenance.
- Security, product and administration backup setting.
- Backup network and performance configuration setting.
- Backup enterprise multi-tiered, multi-client data centre environments.
- Backup encryption, compression and checksum security.
- Backup and recovery procedure and reporting documentation.
- Backup onsite and offsite management.
- Disaster Recovery Management processes and procedures.
Advantages:
- A Stable Solutions Provider.
- A Stable Service Level Agreement.
- A stable point of contact & accountability.
- A stable cost.
- A stable Multi-Tier Operational Environment.
There is a high demand on Organizations today to ensure high availability of their business applications due to:
- Customer and business availability requirements increasing.
- New governance regulations.
- Data retention requirements both online and off line are increasing in volume, yet the window of time to backup is decreasing.
Real Tech will manage, design and place your IT Backup Infrastructure into the fibre, wireless and storage cloud future as it moves toward data backup staging areas being disk infrastructure controlled (SAN, NAS – centralized, decentralized) and both backup software structures and tape silo’s acting as secondary data staging areas for online data and archival recovery
Storage & Virtualization
Services
Real Tech’s Storage and Virtualization Services incorporate ongoing support, maintenance, operations and management of the ICT Storage and Virtualization (Cloud Computing) infrastructure, with focus on ensuring minimal downtime and maximum availability.
Real Tech removes the high level hazy cloud vision and places your Organization into a visibly defined cloud formation, using proven life cycle and best practice storage and virtualized management techniques, increasing availability, continuity and security of the Organization’s Infrastructure environment.
Benefits:
Real Tech’s storage and virtualization services reduces the complexities, delivering higher performance, whilst minimising the cost of ownership & increasing the return on investment. We achieve this due to our highly skilled technical staff and utilisation of the following:
- Best practice in design, maintenance and implementation
- Integrated services management and ITIL methodology
- Service level agreements and process standards (ISO)
- Latest technology expertise
- Industry leading Storage and Virtualization tools, hardware & software
Features:
- All SAN & NAS technology with related storage backup and copy tools.
- Virtualization design and implementation (VMware, VIO, Zones/Containers, IVM).
- SAN Switch Technologies (Brocade, Mc Data, Cisco).
- NetApps range of products, increasing cloud storage.
Advantages:
- A Stable Solutions Provider
- A Stable Service Level Agreement
- A Stable point of contact & accountability
- A Stable cost
- A Stable Multi-Tier Operational Environment
Real Tech focuses on your storage and virtualization requirements delivering increased availability and better cost efficiencies, incorporating your old and new architectures and ensuring your IT Infrastructure requirements are attuned with your organization’s strategic future.
Oursourcing & Infrastructure
Services
Outsourcing and Infrastructure Services provides a fully managed corporate and business level service, from collaborative locations up to full enterprise outsourcing services collaboration, with the sole mission to perform the services in the most professional and cost effective fashion, with innovation and proactive solutions, that add value and increase your business or corporations market share, yet at the same time managing the operational ICT business requirements so your everyday business is not disadvantaged.
Real Tech is a leader in ICT consulting, providing services to a range of enterprises. We focus on serving the SME (Subject Matter Expert) as well as specialized projects and outsourced infrastructure facilities for the larger enterprise. Our business is to deliver high quality IT solutions to enhance an IT Outsourcing Enterprise Company or offer an Outsourced Services Model and IT systems, thus delivering service to respective clients, with the utmost professionalism and exceptional delivery of service.
These services are based on Service Level Agreements that are managed (not written in stone) with an exceptional quality in service, best practice and the broad spectrum of methodologies. Ensuring Real Tech constantly drives for excellence, increasing service delivery satisfaction and ensuring your business, corporation or government enterprise flourishes into the future.
Benefits:
Real Tech has many strengths, though utilising many of these major strengths, we are able to offer an end-to-end solution, from small to enterprise level ICT Infrastructure Management Service, this enables us to provide a multi tiered customized maintenance and support solution for your business or organization specifically designed to cater for your current environment whilst always having your future plans in mind, we utilise the following methodologies and practices to achieve such excellence in delivery of service:
- Industry and vendor Leading technologies
- A standard design and implementation methodology
- An integrated services management methodology
- Service level agreements and relationship management
- Business partnership and ITIL methodology
Advantages: (collaborative partner arrangement)
We can help in the area(s):
- Consulting (IT Business Related Area’s)
- Architecture, Analysis and Design
- IT Strategic and Tactical Implementation’s
- Project Management
- Manages Services (Infrastructure)
- Continuity of Service – design, implementation, procedures and processes.
Giving your business, corporation or government enterprise:
- A Stable Solutions Provider.
- A Stable Service Level Agreement.
- A stable point of contact & accountability.
- A stable cost.
- A stable Multi-Tier Operational Environment.
Project Management
Services
Real Tech provides Project services via proven project methodologies and an extensive portfolio of technologies and solutions that will ensure a successful implementation & integration into yours or your Clients Information and Communication Technology (ICT) infrastructure.
Benefits:
Real Tech is able to offer an end-to-end contract solution to all levels of the ICT Infrastructure utilizing the following methodologies and practices to ensure excellence in delivery of service:
- Industry and Vendor leading technologies
- A standard design and implementation methodology
- An integrated services management methodology
- Service level agreements and relationship management
- Business partnership and ITIL methodology
Features:
- Network Services.
- Backup and Recovery Services.
- Storage and Virtualisation.
- Project Services.
- Risk Management.
Advantages:
- Consultation in ICT business intelligence
- Architecture, Analysis and Design Methodologies
- ICT Strategic and Tactical Implementations
- Project & Risk Management
- Continuity of Service – (design, implementation, procedures and processes).
- A Stable multi-tiered delivered solution
Software Development
Services
Real Tech’s Software Development Services encompass both Software Development and Database Management Services. Real Tech specializes in Development, Testing and Production Maintenance of Databases from single user database technology through to the Enterprise Level Relationship and Object Orientated Database Application Environments.
Real Tech via our managed services model and direct consultancy level agreements, offer remote and local database managed services. Real Tech also offer Database Management Security, judiciously analysing any Business or Corporations existing Application and Database platform. Utilising the Application and Database life cycles, upgrades and appropriate management via the SDLC with change control processes and procedures, Real Tech provides maximum performance for your database architecture and Database Management resourcing levels to meet your business units and Customer’s needs.
Real Tech will maintain, manage and integrate your Corporate Database Infrastructure for a 3 months or more time period, up to a 5 year contract period, with strict SLA’s and Relationship Management process and protocols, providing your Organization with a proactive yet invisible database services management platform. We offer several packages as part of our Service Level Agreement (SLA), which allow you to choose from our wide variety of options in order to best fit your company’s needs, tailoring the services to meet your business needs for its mission-critical and non mission-critical environments and future growth.
Benefits:
- Industry/vendor Leading technologies
- Best practise in Database Management methodology
- An integrated services management methodology
- Service level agreements and relationship management
- Business and Vendor partnership methodology
Features:
- Database security services ( audit and evaluation)
- Database Design, Integration, Maintenance & Support
- Database configuration and access for Applications
- Database remote, central and local management
- Database version management (minor & major) and Patches
- Database Upgrade Project Management
- Database performance management
Advantages:
- A Stable Solutions Provider.
- A Stable Service Level Agreement.
- A stable point of contact & accountability.
- A stable cost.
- A stable Multi-Tier Operational Environment.
If you’re looking to maximise your investment (ROI), manage, integrate or develop your Database Systems and increase data integrity, plus get more from your existing Database Infrastructure, we will be happy to take you through the many options we have on offer and answer any questions you may have.